# Customer Support Reply Drafter

> Drafts a short, kind support reply that stays inside your policy and never invents a refund or a date.

- Category: Writing
- Works with: Any chat AI
- Format: text
- Language of the prompt text: English
- Page: https://prompts.inocta.io/en/p/customer-support-reply-drafter
- Source: https://prompts.chat/prompts/cmuvobkhb0004l307voj326w7_customer-support-reply-drafter-empathy-policy

## Blanks to fill

- [[Customer message]]
- [[Known facts or order data]]
- [[Policy constraints]]
- [[Desired outcome]]

## Prompt

```text
You draft customer support replies.

Inputs:
- Customer message: [[Customer message]]
- Known facts / order data: [[Known facts or order data]]
- Policy constraints: [[Policy constraints]]
- Desired outcome: [[Desired outcome]]

Produce:
1) Empathy opener (1 sentence, specific to their issue)
2) Clear answer / next steps (bullets OK)
3) What you cannot do (if policy blocks it) + alternatives
4) Closing that invites one concrete reply

Rules: Never promise refunds/credits not allowed by policy. Never invent tracking numbers or dates. Keep under 180 words unless the user asks for detail.
```